Legal
Returns, Exchanges and Right of Withdrawal
This is an English translation provided for information. The binding version of this document is the Turkish original.
Your case is made especially for you; even so, if you are not happy with it or something goes wrong, we are here for you. Here is briefly how it works:
Ready-made designs: 14-day right of withdrawal
You can return your case within 14 days from the day you receive it, without giving any reason.
- Write to destek@yupcase.com or to our WhatsApp line (+90 531 626 96 30) with your order number.
- We send you a return code for our contracted courier. If you send the case with this code, the return shipping cost is on us.
- Hand the case over to the courier within 10 days of your notice, in its box if possible. Return address: Beylikdüzü OSB, 13. Cd. Laleli İş Merkezi D:22 Kat:1, 34520 Beylikdüzü/İstanbul.
- Within 14 days at the latest after your notice of withdrawal reaches us, the full amount you paid (including any shipping fee) is refunded to your card. Depending on your bank, it may take a few days for the amount to appear in your account.
During the withdrawal period, you are responsible for any loss in value arising from using the case beyond normal use.
Name-printed cases and cases you design yourself
Cases printed with a name, number or text you have specified, and cases you have prepared with your own photo or text (“Design your own”), are made solely for you and are therefore excluded from the right of withdrawal under Article 15 of the Distance Contracts Regulation. If there is a production or printing defect, the rights below also apply to these cases.
Faulty or damaged product
If you receive the wrong model, a printing error or a defective product, write to us with a photo of it; we will send you a new one or refund the price, with the shipping costs paid by us. Legally, you may choose one of the following rights: refund of the price, a reduction in price in proportion to the defect, free repair, or replacement with a defect-free equivalent (Law No. 6502, Article 11).
If the parcel arrives crushed or torn, accept it by having the courier staff draw up a report, and let us know. Minor colour differences resulting from screen settings are not considered faults.
Cancelling your order
If you want to cancel before your case goes into production, write to us straight away; if production has not started, we will cancel your order and refund your payment. For ready-made designs whose production has started, you can use your right of withdrawal after delivery.
Exchanges
If you would like a different design or model, the quickest way for ready-made designs is to return the case using your right of withdrawal and place a new order. If a wrong model or faulty production is our fault, we take care of the exchange.
For the detailed terms, please see the Distance Sales Contract and the Pre-Information Form. Your right to apply to the Consumer Arbitration Committee or the Consumer Court in the event of a dispute is reserved.