Legal
Pre-Information Form
This is an English translation provided for information. The binding version of this document is the Turkish original.
This form has been prepared in accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation in order to inform you before you complete your order.
1. Seller
| Trade name | KobiZeka™ Teknoloji Yazılım Eticaret ve Danışmanlık Hizmetleri |
|---|---|
| Brand / website | YupCase · yupcase.com |
| Head office address | Kırmızıtoprak Mahallesi, Porsuk Bulvarı, Nilay Sokak, Emin Apartmanı No: 11/B, Odunpazarı, 26020 Eskişehir |
| Production and returns address | Beylikdüzü OSB, 13. Cd. Laleli İş Merkezi D:22 Kat:1, 34520 Beylikdüzü/İstanbul |
| Tax office / tax no. | Eskişehir V.D. / 9490302446 |
| Telephone | +90 531 626 96 30 |
| destek@yupcase.com |
2. Buyer
| Full name | to be completed when the order is placed |
|---|---|
| Delivery address | to be completed when the order is placed |
| Telephone | to be completed when the order is placed |
| to be completed when the order is placed | |
| Invoice | Issued electronically (e-Archive invoice) in the same name and to the same address as the delivery details. |
3. Main characteristics and price of the product
The product is a phone case manufactured to fit the mould of the phone model you have selected, with the design you have selected printed on it. Product images and the on-screen preview are representative; the print colour may differ slightly depending on screen settings.
The product name, phone model, any personalised text, quantity, unit price and total amount including taxes are entered in this section at the payment step, based on the products in the cart.
Prices include VAT. Any campaign discount and shipping fee are reflected in the total amount; no additional charge is made beyond these.
4. Payment
Payment is taken via the iyzico payment infrastructure from a credit card or debit card as a single payment, with 3D Secure verification. Your card details are not stored by YupCase.
5. Delivery
The product is sent to the delivery address provided by the buyer through a contracted courier company. After payment is confirmed, your order is usually produced and handed over to the courier within 3 working days. The delivery period shall in no case exceed 30 days from the date on which the order reaches the seller. When the order is handed over to the courier, the name of the courier company and the tracking number are notified by email.
6. Right of withdrawal
The buyer may withdraw from the contract within 14 days from the day on which the product is received, without giving any reason and without paying any penalty. Notice of withdrawal may be given within this period by email to destek@yupcase.com, in writing via our WhatsApp line (+90 531 626 96 30) or in writing to the seller's address.
Following the notice of withdrawal, the product is sent back within 10 days at the latest, via the contracted courier notified by the seller, to Beylikdüzü OSB, 13. Cd. Laleli İş Merkezi D:22 Kat:1, 34520 Beylikdüzü/İstanbul; in this case the return shipping cost is borne by the seller. The price of the product and any delivery fee are refunded to the card used for payment within 14 days at the latest from the date on which the notice of withdrawal reaches the seller; the time it takes for the amount to appear in the account depends on the bank.
7. Products for which the right of withdrawal cannot be exercised
Pursuant to Article 15/1-ç of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for products prepared in line with the buyer's requests or personal needs. Cases on which a name, number or text specified by the buyer is printed, and cases prepared by the buyer with their own photograph and/or text (“Design your own”), fall within this scope. For these products too, the buyer's statutory rights are reserved in the event of a production or printing defect.
8. Defective products, complaints and objections
In the case of defective products, the buyer may exercise one of the following rights under Article 11 of Law No. 6502: refund of the price, a reduction in price in proportion to the defect, free repair, or replacement with a defect-free equivalent. It is recommended that packages delivered damaged in transit be accepted by having the courier staff draw up a report.
For complaints and requests, you may first write to destek@yupcase.com. In the event of a dispute, applications may be made to the Consumer Arbitration Committee at the place of residence of the buyer or the seller, within the monetary limits announced each year by the Ministry of Trade, and to the Consumer Court for disputes exceeding these limits.
9. Approval
The buyer acknowledges that they have read this form and approved it electronically before completing the order. The distance sales contract is concluded upon completion of the order; a copy of the approved form and of the contract is made available to the buyer in the order confirmation email and on the order tracking page.